Tonight's Restaurant: Impossible has Robert Irvine going to the Maple Tree Cafe in Las Vegas, Nevada to try to help a 26 year-old owner, Ashley, who is new to the restaurant industry. She has hired many of her family members, who are also inexperienced, to help run the restaurant. As I do every week, I searched around the
internet to read stories and reviews about the Maple Tree Cafe to get an idea of
how the restaurant is doing since Robert Irvine visited, and here is what I found (note - all reviews are post Restaurant: Impossible): The Positive Reviews:
- "Took my staff here for lunch on Friday after hearing about the RI update. I'm anxious to see the show, but I'm happy to give it my thumbs up...Service is quick and attentive. Servers are friendly and spoke briefly with the owner to ask how things were going since the filming and she indicated that things were better than before, but some changes were still in process."
- "Restaurant Impossible has done well for this place."
- "I have been eating at this restaurant for years. I've seen many changes... new owners... new menus.. new decor. Honestly, I've seen a pleasant improvement here. The service was top notch the last few visits... I feel like they actually care about their restaurant and their customers."
- "My family had breakfast at Maple Tree after hearing about the RI makeover. The interior is really great, and the food was even better. The red velvet pancakes were to die for and the country style potatoes are probably the best I've ever eaten. The servers were very attentive. We'll definitely be back!"
- "This is an awesome breakfast and lunch spot. Can't wait to go back... A few service glitches but worth the trip."
The Negative Reviews:
- "I have never given a one star review for any place ever, but my recent experience at Maple Tree was overall simply poor. I used to go to the Maple Tree pre- Restaurant Impossible-makeover, and I honestly felt that the food was better. This restaurant makeover serves no purpose when the food and staff are horrible."
- "Horrible service in every area today...We ordered the breakfast burrito and the spring rolls. Well the spring rolls were way over cooked and the breakfast burrito was made with sausage instead of bacon like it was ordered. The hash browns were burnt as well"
- "Even after Irvine's visit to turn this place around I find The Maple Tree Cafe to continue to disappoint. The staff is so unattentive to guests it is almost funny. We spent 10 minutes trying to get one of four waitress' attention to get a glass of water."
Conclusion:
Many of the reviews before the makeover were already pretty good, so maybe the makeover was more for a mentoring a new owner rather than bad business. The Maple Tree Cafe is now open 7 days a week for Breakfast and Lunch, and will be open a few nights a week to showcase Robert Irvine's menu changes. I think none of the menu items on their breakfast menu changed and Robert focused on revamping the lunch/dinner menu. From the reviews, it looks like most people like the breakfast food, especially the red velvet waffles, and the service can be hit or miss.
The makeover was done in late July, and the Maple Tree Cafe has already opened 2 additional locations in Las Vegas partnering with Lucky's Lounge (both opened on September 1st). While many owners on Restaurant Impossible seem incompetent to run a business, it seems as if Ashley knows what she is doing. What makes me say this is that she is addressing negative reviews on review sites, maintaining Facebook and Twitter accounts for the restaurant, and offering discounts if you check-in at the restaurant. She had to have an idea about opening additional restaurants before Restaurant Impossible came to visit, so probably used the show as a way to gain exposure, which is very smart.
What are your thoughts after watching the episode on Maple Tree Cafe? Think they have what it takes to succeed?
Reviews taken from Yelp, Tripadvisor, and Urbanspoon
Robert Irvine needs to stop saying "Alls". It is not a word. All is plural as is. It can be used as a contraction, i.e. all's (for all is) but the two little words are fine on their own. It grates on me every time he utters it on Restaurant Impossible. In an episode tonight he said it 3 times. Hey, let's start a game where you have to guess how many times he will say alls in the current show.
ReplyDelete^ Dumb.
ReplyDeleteI like the show Restaurant: Impossible but I think sometimes
ReplyDeletethe restaurants that get put on the show don’t really have serious problems and
it just becomes Irving
being critical of people. I’ve set the timer on my Hopper to record the show
each week and then when I get some time, I can watch it whenever. Overall, I
think that Irving
has the right idea behind mentoring the restaurant owners, especially when they
are clueless about the business. When you have hit or miss service there is
something fundamentally miscommunicated amongst the staff. My DISH co-worker
thinks that the show is a poor copy of Gordon Ramsay’s Kitchen Nightmares and
in some ways I agree. 90% of all of the restaurants Ramsay deals with have
serious issues. I have yet to see consecutive episodes of Irving dealing with over the top offenders. I’m
glad to hear that the restaurant featured here is doing better.
The maple tree café is a restaurant impossible. It is a useful post.
ReplyDeleteCorporate events
Love Robert Irvine and his heart to help people! Glad to hear that they are doing well. Of course you can't please everyone but if she's opening two more branches after a year of no profit, seems like it has been a success.
ReplyDeleteI have a hospitality industry background and I know how difficult it is to manage a successful restaurant. For those of you that have never cooked, pushed a dish rack through a dishwasher, or waited on a table, you have no idea how truly complex a restaurant really is. It burns people out. It takes everything you have. You think cops and fire fighters have it tough; they don't have to make a bottom line profit every month or lose their job. Bravo Chef Irvine on how you are telling the real truth about what dedication and hardwork the restaurant industry requires.
ReplyDeleteI haven't watched it yet. But we are about to watch it. Worst place ever! The smell was over bearing when you walk in. The staff looked high and acted high on drugs....our waitress wouldn't even pick up our own plates we had to hand them to her. After her saying hand me your plates. Our food was stone cold and they served all their friends before us.... bullsh*t of a place. So disappointing I will NEVER be back. Plus the place was filthy!! Food on the pictures on the walls and the floor was sticky and black and dirty. I don't understand how they got a A in the health code. Nasty place good food...to bad I couldn't enjoy it cold too.
ReplyDeleteWould I love you to see the restaurant owners daily schedule breakdown ... I too k several pictures if it when it was on the tv screen but can't make out many of the words
ReplyDeleteIf this owner has really opened two additional branches, she is really nuts! She doesn't have what it takes to make it, sad to say!
ReplyDeleteI don't understand what you are saying!
ReplyDeleteAnd are you saying you went to the restaurant AFTER Chef Irvine was there??
ReplyDeleteWell maybe that's how they do it across the pond
ReplyDeleteHe has a couple of grammatical errors in his speech. But I assumed that is because no one told him of them when he became a TV host.
ReplyDeleteJust came back from Old World Italian Restaurant in Murrells Inlet, SC where Restaurant Impossible just finished shooting. I think Robert Irvine needs to come back, because less than a week after he left, the salad was soggy, waited appx 30 mins for bread and at least an hour for dinner. The Osso Buco was full of fat and the polenta was grainy. The veal cutlet was pounded so thin, it was like a mint. We gave it a second chance, but will not be going back.
ReplyDeleteIt's not a British thing. I used to work with a girl from Indiana who said it all the time.
ReplyDeleteHe says "them" instead of "those", like "I need them tomatoes sliced".
ReplyDelete